At The Lollipop Shop, we understand that returns are sometimes a necessary process when purchasing products online. We offer returns up to 14 days upon delivered items. We want our customers to be happy with our products, so we offer a Satisfaction Guarantee, on our entire line of products. See below for further return details.

Report a defective item

While we work very hard at quality control, there is a small chance that your purchase might have been damaged in transit or is now defective. If you receive a defective item, you may return it within 30 days of delivery. Our Customer Service Representatives will work with you on a solution by replacing the item with the same item or will provide store credit for the price paid for the product.

If a replacement is desired, the defective item will be replaced once the defect is validated. The Lollipop Shop reserves the option of having the item returned for validation. Our Customer Service Representatives will help guide you through the process.

To initiate an exchange or store credit contact us via email contact form. For faster service, please have the following information available: customer name, order number, item (SKU) number, and documentation of the defect.

Defective item replacement: The Lollipop Shop will cover the shipping cost of the replacement item back to you.

Defective item credit: store credit for defective items will include the product cost and the original shipping charge upon proof of defect.

Unwanted Item Returns

If you are not satisfied with your purchase, you may return it within 30 days of delivery. Our Customer Service Representatives will provide store credit for the price paid for the product minus a disposal fee.

HOW TO ARRANGE YOUR RETURNS AND EXCHANGE:

To initiate a return or exchange contact us via email contact form, to request a return authorization. For faster service, please have the following information available: customer name, order number, item (SKU) number, and nature of the return.

If approved, you will then be supplied with a return number allowing the return. ALL RETURNS MUST HAVE AN APPROVED RETURN NUMBER BEFORE RETURNING ITEM.

If you choose to return an item, you will be responsible for shipping charges to The Lollipop Shop. We strongly recommend that you fully insure your return shipment in case it is lost or damaged by the carrier. We also recommend the carrier you choose is able to provide proof of delivery for your protection. ALL RETURNS MUST HAVE THE RETURN NUMBER WRITTEN ON THE BOX.

All products returned MUST be 100 percent complete, unopened, contain ALL original boxes and packing materials, have original codes on the manufacturer boxes, contain all manuals, blank warranty cards, and other accessories and documentation provided by the manufacturer.

Our Customer Service Department will notify by email once your return has arrived to our warehouse and has been processed by our Returns Department.

Store credit will be provided when the item returns and has been processed by our Returns Department, minus a disposal fee.

ALL UNAPPROVED RETURNS WILL ALSO BE SUBJECT TO A DISPOSAL FEE.