Our 2-Year Warranty Guarantee On All Products

At The Lollipop Shop, we believe in two things: uncompromised pleasure and products that perform. That’s why every product you purchase from us comes backed with a 2-Year Warranty Guarantee — no registration, no hassle, just peace of mind.

If something goes wrong with your toy and it’s due to a manufacturing issue — not misuse or wear and tear — we’ll replace it or offer a comparable item of equal value. Because when it comes to your pleasure, we take things seriously.

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What’s Covered?

Our 2-Year Warranty covers functional defects and manufacturing faults — the stuff that actually gets in the way of your toy working as it should. The 2-year Warranty starts from your order purchase date. The claim must be made within the 2 year period.

Covered issues include:

• Internal motor failure

• Button malfunctions

• Charging issues that are not caused by damage

• Dead-on-arrival (DOA) devices

• Structural failure that impacts function (not caused by misuse)

If your toy stops working properly due to a fault that’s not your fault, we’ll replace it. Simple.

What’s Not Covered?

We’d love to cover everything, but due to the intimate nature of our products (and safety for all our customers), there are a few things our warranty doesn’t include:

• Cosmetic issues (scratches, marks, discoloration, etc.)

• Normal wear and tear

• Damage caused by dropping, smashing, bending, or biting (we’ve seen it all)

• Battery leakage or corrosion from improper storage

• Use of incompatible substances like essential oils, coconut oil, baby oil, sunscreen, or edible products (these can degrade materials and electronics)

• Toys that have been tampered with or opened

• Products purchased from unauthorized third-party sellers (e.g. Amazon, eBay resellers)

• Lost, stolen, or misplaced items

Important: Any attempt to disassemble, repair, or modify the toy yourself will void the warranty.

What Do I Need to Make a Claim?

To submit a warranty claim, we’ll need a few things from you:

• Your original proof of purchase (receipt, order confirmation, or bank statement)

• The product name or SKU

• A clear description of the issue

• A photo or video showing the problem (where possible)

• Your shipping address and full name

Keep your proof of purchase somewhere safe — we can’t accept claims without it.

How the Warranty Process Works

We’ve kept it as easy and stress-free as possible:

1. Submit Your Claim
   Email us here. Include all the info listed above. Upload your videos/photos to a cloud drive and provide us with the link to view them. The more details you give us, the faster we can help.

2. We Review It
   Our team will assess your claim within 3–5 business days. If it qualifies, we’ll send you an RWN number and return instructions.

3. Return the Item (If Required)
   If we need to inspect the toy, we’ll ask you to send it to us. You’ll need to cover the return postage. Make sure it’s packaged safely, and write the RWN number clearly on the outside of the box.

4. We Send a Replacement
   Once your claim is approved (and we’ve received your item, if needed), we’ll send out a replacement toy — either the same model or one of equal value if the original is no longer available. We’ll cover the cost of shipping your new toy to you. Your replacement will ship within 7–10 business days after approval.

A Note on Hygiene & Returns

Because our toys are intimate and sealed for safety, we can’t accept returns of opened or used items unless there’s a verified defect. We hope you understand — this protects all our customers.

Something Not Quite Right?

Our toys go through rigorous quality checks, but if something doesn’t feel right — a strange noise, a blinking light, a motor that’s gone silent — please don’t hesitate to reach out here. We’ll troubleshoot with you and let you know if it qualifies for a warranty replacement.

We’ve Got You (and Your Toy) Covered

We’re here to make sure you feel good — not just when your toy is working perfectly, but also when something goes wrong. Our 2-Year Warranty Guarantee means you can shop with confidence, knowing your pleasure is protected.

So go ahead. Indulge. Explore. Play.
We’ve got your back… and your backup.