Frequently Asked Questions for The Lollipop Shop

 

My tracking isn't working?

Please double check your tracking number with the destination country logistic partner here.

Are packages shipped discretely?

Yes, in a plain box labeled from Lollipop Shop.

If I pay for my order using a credit card, how will it show up on my credit card statement?

Lollipop X Shop

Do you do custom work?

We can, and if you are interested, please get in touch.

I want to place an order with you but fear being added to postal mailing lists.

We don't do any postal mailing except for your actual orders. So you won't have to worry about receiving any kind of paper mail from us.

How do I cancel an order?

Once an order has been placed, it usually cannot be canceled or updated. Due to the streamlined nature of our processing, orders are sent immediately to shipping and we are usually unable to retrieve individual packages due to the high volume of orders.

In attempt to cancel or update your order, please send your request immediately after placing your order to us here.

If a cancellation can be honored, store credit less a disposal fee for the cancellation will be issued.

What is your policy regarding returns?

Please see our return and exchange policy.