Frequently Asked Questions for The Lollipop Shop

 

Do I have to register an account to place my order?

No. You can place your order on our website without having to open an account with us.

What's the benefits of registering an account?

• Order: view order history, track and manage purchases and returns
• Address book and card wallet: safely store delivery and payment details for - faster, secure checkout
• Saved for later: wish list your preferred items and track their availability
• Enjoy our loyalty program and very special discounts
• Be the first to see special product drops and other unique product deals

I've just placed an order but want to add more items, what should I do?

You can simply email us here with the items you want to add. Please do this as soon as possible and we will notify you if we can ship them together. If we can, then checkout again, and we will ensure there is no additional shipping cost.

How do I know if my order has been successfully placed?

After placing your order, you will receive an order confirmation email which includes your order number and summary of your purchase. If you do not receive this email shortly after placing your order, please check your spam folder or contact our customer service for verification. Make sure to add us into your contact list so that you receive all important order updates.

How can I check the status of my order?

Upon placing your order, you will receive a confirmation email with a tracking number once your items are shipped. You can use this tracking number to check the status of your delivery on our website or directly with our shipping partner. If you haven't received your tracking number within 5 business days, please check your junk mail or contact our customer support for assistance.

My tracking isn't working?

Please double check your tracking number with the destination country logistic partner here. If your tracking number isn't working or if it says 'Item not found', it may be because the item hasn't been scanned yet by our local logistic partner. Once your parcel arrives in your destination country and passes customs, our local logistic partner will scan your parcel, update tracking and provide you with an accurate ETA. Please allow 3-5 business days for the tracking information to update. If the problem persists, contact us, and we will help resolve the issue.

Are packages shipped discretely?

Yes. Privacy is crucial for us. All orders are shipped in nondescript packaging without any branding that hints at the contents. It is literally in a plain box, with a standard shipping label with sender: Lollipop Shop. It is very discreet, ensuring that the nature of the package remains confidential. All our packaging is eco-friendly and each small items includes a reusable storage bag.

What are the shipping times and do you ship internationally?

Your order will be dispatched from one of our multiple warehouse locations. We do not offer pick up service. Our shipping times vary depending on the destination:

• Australia & New Zealand: 5-12 business days

• Europe/UK: 7-15 business days

• USA: 7-15 business days

• Canada: 5-12 business days

Delays may occur due to natural disasters, courier issues, or customs delays, and we are unable to issue refunds for these reasons. We ship to most countries globally and accept various currencies. Please check our website or contact us directly if you are unsure about shipping to your location.

What should I do if I received a partial order?

If your order was partially sent, please check your email as we send out separate tracking numbers for each parcel. Make sure to add us to your email contacts to ensure you receive all pertinent communications from us. If you believe an item is missing or you have other concerns, please contact our customer service for assistance.

What payment methods do you accept?

We accept a variety of secure payment methods including Visa, Mastercard, American Express, Paypal, Stripe, ApplePay, GooglePay, and Klarna. Our payment gateway uses encrypted SSL security to ensure that your credit card information is completely secure.

If I pay for my order using a credit card, how will it show up on my credit card statement?

Lollipop Shop

How secure is my personal information when ordering from your site?

Your security is a priority at The Lollipop Shop. We use SSL encryption to protect all personal and payment information entered on our site. We do not store credit card details after the transaction is completed.

Do you do custom work?

We can, and if you are interested, please get in touch.

I want to place an order with you but fear being added to postal mailing lists.

We don't do any postal mailing except for your actual orders. So you won't have to worry about receiving any kind of paper mail from us.

How can I update my shipping address after placing an order?

If you need to update the shipping address after placing an order, please contact us immediately. We can update the address as long as the order has not yet been shipped. Once an order is in transit, we are unable to change the shipping details.

What happens if an item is out of stock after I have placed an order?

If an item you've ordered becomes out of stock, we will contact you to inform you about the delay, offer an alternative product, or provide a timeline for when the item will be back in stock. You can choose to wait, switch to a new item, or cancel that part of your order for store credit.

How do I cancel an order?

Once an order has been placed, it usually cannot be canceled or updated. Due to the streamlined nature of our processing, orders are sent immediately to shipping and we are usually unable to retrieve individual packages due to the high volume of orders.

In attempt to cancel or update your order, please send your request immediately after placing your order to us here.

If a cancellation can be honored, store credit less a disposal fee for the cancellation will be issued.

What is your policy on returns and exchanges?

At The Lollipop Shop, we understand that returns might be necessary. We offer returns for up to 30 days after delivery. If you are not satisfied with your purchase or if you receive a defective item, please contact us to initiate a return or exchange. You will need an approved return number to send back any items, which must be complete, unopened, and in original packaging. Store credit will be provided after the return is processed, minus any applicable disposal fees. For defective items, we also cover the shipping cost of the replacement back to you.

Can I get a refund if I don’t like my purchase?

Due to the intimate nature of our products, we typically do not offer refunds for change of mind purchases. However, if the product is defective or not as described, you can return it for a replacement or store credit as outlined in our returns policy.

What should I do if I receive a damaged or incorrect product?

If you receive a damaged or incorrect product, please contact our customer service team within 48 hours of delivery. We will require photographic evidence of the issue and will arrange for a return, replacement, or refund according to our returns policy.

What if I never receive my order?

If you do not receive your order within the expected delivery timeframe, please contact us. We will investigate the matter with our couriers and strive to resolve it promptly. If your package is confirmed lost by the courier, we will offer a replacement or store credit.

Is there a warranty on your products?

Yes, all our products come with a 2 year warranty! We know our products are premium and can last whatever you throw at them. Because of this, we are offering a 2 year guarantee. This is a gurantee you can trust. Warranty details can be found on our dedicated warranty page here. If you encounter any issues within the warranty period, please contact us for support on how to proceed with a warranty claim.

How do I know which product is right for me?

We provide detailed descriptions and specifications on each product page to help you make an informed decision. You may enquire directly to our customer service about a specific product. This can be found on every product page - under the product price - 'Ask Questions' button. Click 'Ask Questions' and this will take you to a prefilled email that you may ask us any questions you have about our products. If you need further assistance, our customer service team is available to answer any questions you might have about our products and help you find the best option for your needs.

What is your policy on privacy and data protection?

We take privacy seriously at The Lollipop Shop. We do not share, sell, or lease personal information to third parties. Your information is only used to process orders and enhance your shopping experience, in accordance with our privacy policy, which can be viewed in full on our website.

Do you offer any discounts or promotions?

The Lollipop Shop is the lowest priced, best value online Adult Sex Store. Whether the price is full or discounted, we aim to provide you with always the best price. If you see the same item in another shop, and their price is lower, we will beat or match it. Please follow our price match guarantee for further information. We occasionally offer extended discounts and promotional deals to our customers. To stay updated on these very special offers, please subscribe to our newsletter, or check our website regularly.

What happens if I forget my account password?

If you forget your account password, please click on the 'Forgot Password' link on the login page. You will be prompted to enter your email address, and we will send you instructions to reset your password.

Do you offer price matching?

Yes! If you find the same item at a lower price on another adult store’s website, let us know and we’ll match it. The item must be identical, brand new, and in stock on both sites. Price match only applies to full-priced products from verified online retailers, not marketplaces or sales. Just send us the link and we’ll take a look! For more information view our price match guarantee page here.